Shipping & Delivery Policy
At lootzo, we strive to ensure that your orders are processed and delivered in a timely manner. Please read our shipping and delivery policy to understand how we handle your shipments Users are required to peruse and understand the terms contained in this Delivery Policy. If you do not agree then you are advised not to accept the Terms of Use and the Shipping and Delivery Policy and may abstain from using the Platforms. The terms contained in this Shipping and Delivery Policy shall be accepted without modification and accordingly, you agree to be bound by the terms contained herein:
1. All products are shipped within 2-4 days of placing the order. All products are shipped from the warehouse located in Kolkata (India) to respective shipping address(s) provided by the user/customer/purchaser. As we endeavour to deliver our products across India, we partner with third party courier services providers Details of delivery partners will be provided to the users upon the purchased product being handed over to the delivery partner by Lootzo.com team.
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Delivery times may vary during high-demand periods or due to unforeseen circumstances like weather or customs delays.
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You will receive a confirmation email with tracking information once your order is shipped.
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If we experience a high volume of orders, shipments may be delayed by a few days. We will notify you if there will be a significant delay.Orders are processed within 24-48 hours after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive a confirmation email with tracking details once your order is shipped.
2. Shipping Methods & Delivery Time
We offer multipple shipping options.
Delivery times may be affected by unforeseen delays such as weather conditions, carrier delays, or customs inspections.
3. Shipping Charges
- Shipping costs are calculated at checkout based on your location and chosen shipping method.
- Free shipping may be available conditionally.
4. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can track your order through our website or the carrier’s website.
5. Undeliverable Packages
- If a package is returned due to an incorrect address or failed delivery attempts, additional shipping charges may apply for reshipment.
6. Lost or Damaged Shipments
- If your order is lost in transit, please contact us at icai.shona.icai@gmail.com.
- If your package arrives damaged, please contact us at icai.shona.icai@gmail.com.
7. International Shipping
- Customers are responsible for any applicable customs duties, taxes, or import fees.
- Customs processing may cause additional delays beyond our control.
8. Contact Us
For any shipping-related inquiries, please reach out to us at icai.shona.icai@gmail.com.
Thank you for shopping with lootzo! 🚀